Returns & Exchanges
What is your return policy?
We stand behind our products and want our customers to thoroughly enjoy them. If you would like to return an item, please e-mail us at firstname.lastname@example.org to receive return authorization and/or instructions before returning anything. Unused products in the original packaging & condition may be returned by mail within 14 days of delivery.
Refunds will be processed based on the original form of payment. Original shipping charges are non-refundable. Return shipping fees are the customer’s expense.
All returns must be accompanied by the original packing slip, date of authorization & the name of the customer service representative whom you spoke with. Please note on the packing slip the reason for the return.
Your credit card will be refunded for the price of the items returned once they have been received in our warehouse.
We are not responsible for lost or stolen returns. We recommend mailing the return package via USPS, UPS, or a carrier who provides tracking services.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact customer service & we will be happy to assist you.
**Problems with orders (short ships/incorrect items) must be reported within 7 days of receipt**
**Returns must be received by Splash Soap Company within 14 days of placing order.**